Please refer to your airline/hotel/rental car for travel policies, in regards to health and safety precautions. We urge all travelers to enroll in STEP and encourage you to research the destination in which you plan to travel and understand restrictions and travel guidelines, set in place by the to monitor information from the WHO, CDC, and State Department, prior to finalizing travel plans.
We recommend you review TSA Guidelines prior to departure.
Valid Photo ID
A valid government photo I.D. must be presented by all travelers in order to board flights. Minors traveling domestically with parents generally do not need a photo I.D. If traveling with children less than two (2) years old, a birth certificate may be needed to confirm the infant’s age.
Check-In 24 Hours Prior to Departure
We recommend checking-in for your flight 24-hours prior to departure, by visiting the airline’s website using the Airline Reference from your flight confirmation. When checking-in, the flight information will show if your frequent flyer and/or KTN are on file. If these numbers are not present, please add these numbers to your reservation at this time.
Domestic Flights (within the United States): It is recommended you check-in at least two (2) hours prior to the scheduled flight departure time.
International Flights: It is recommended you check-in at least three (3) hours prior to the scheduled flight departure time.
Note: Please allow extra time if traveling with children or if you need assistance boarding the aircraft. The airlines reserve the right to deny boarding to passengers that do not arrive at the Ticket Counter or Departure Gate with adequate time to check-in. Check-in times can vary for certain cities and airlines, so it’s recommended that you confirm with the airline you are flying the required check-in time.
Passport / Visas
For international travel, all passengers must be in possession of valid travel documents such as tickets, passport, visas, transit visas, Schengen Visas, and all other entry permits. Your passport must be valid for 6 months from your return date. It is solely the responsibility of the passenger(s) to arrange for all documents needed to enter or travel through each country. Please note, a roundtrip or ongoing ticket may be required for certain international cities. If you are traveling one-way, please verify with the airline or Consulate-General to prevent any issues at the time of boarding. Please click the links for more information on PASSPORTS or VISAS/VACCINES.
Frequent Flyer + Known Traveler Numbers (KTN)
You can add FF and KTN numbers at any point once your ticket is issued. Please visit the airline’s website using the Airline Reference from your flight confirmation to add or confirm.
Once you receive a confirmation email, please visit the website of the airline in which you are traveling to purchase seats. From the homepage, enter your name and record locator. From there, you can select seats. If you are unable to reserve a complimentary seat at the time of booking, you may receive your seat assignment when you check-in for your flight.
You may purchase baggage prior to departure or at the airport when you check-in for your flight. Once you receive a travel confirmation email, please visit the website of the airline in which you are traveling to purchase carry-on/checked baggage. Please note, baggage fees may be more expensive at the airport.
Operated by… (Flight number/details)
Please note that your flight itinerary may consist of flights that are operated by what is called a “CodeShare” partner of the airline on which you are traveling. It is, for this reason, we advise you to make sure that you check-in and board your flight at the corresponding airline’s terminal. For example – The flight number on your itinerary may indicate a United Airlines flight number but in fact, this flight may be “Operated by Air Canada” in which case you are required to check-in at the Air Canada ticket counter and board at the corresponding Air Canada gate.