Coronavirus (COVID-19) Update

Southwestern Travel Group Statement Regarding COVID-19

Southwestern Travel Group has implemented protocols and work with vendors that prioritize traveler health and safety, but we cannot guarantee you will not be exposed to COVID-19 during your travels. The risk of being exposed or becoming sick due to COVID-19 cannot be eliminated. Every traveler shares the responsibility for a safe and healthy travel experience. It is your responsibility to read and comply with all instructions and signage posted at the destination, throughout the airports and flights, and at the hotel or resort accommodation. Stay home if you are sick or experiencing symptoms of COVID-19. Wear a face covering in designated areas and maintain at least 6 feet physical distancing from other guests, including in lift lines. Wash and sanitize your hands frequently. Finally, follow the recommended health safety guidance, protocols, and restrictions imposed on businesses from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and the US Department of State.

Update: As of January 26, 2021, air passengers entering the United States from a foreign jurisdiction are required to either:

(1) Get a test for current infection within the three calendar days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the airline, OR

(2) Provide the airline with proof of recovery from COVID-19 evidenced by a recent positive viral test and a letter from a healthcare provider or a public health official confirming that they were cleared to travel.

Booked Travel

If you have travel plans currently booked you can reach out to our team with any questions or concerns. We are here to help guide you as the process of travel and, in some cases, the requirements for entry have changed, and they continue to evolve. Let our expertise give you the confidence you need to make good decisions and prepare for your upcoming trips.

Traveler Information

It is now more important than ever to make sure you understand the requirements and regulations for your destination, both for entry and exit, and any stops in between.

Please prepare yourself . There are many reliable resources for you to gather information for your upcoming trip. Make sure to check the local COVID-19 requirements for your destinations. Below are some resources.

Before traveling, make sure you pack several protective face masks as well as your health insurance information.

Check with your airline carrier and hotel prior to travel as well for restrictions, requirements, and adjustments to inflight services, check-in options, and/or on-property amenities. They may also be new hygiene and sanitizing practices in place for your protection. For more details or any questions on this, please reach out to your travel advisor.

Student Group Travel

If your trip was canceled due to COVID-19, we will be altering our normal cancellation policy. We are working with our vendors to recoup as much money as possible, as quickly as possible. We ask for your understanding and patience throughout this process.

If you have any questions about the insurance you purchased, please view Travel Insured’s FAQ here.

While the future of travel is uncertain, we are here for you when you are ready. Our team is actively monitoring the impact of COVID-19 and we are in constant communication with our vendor partners that are located all over the world to ensure we are providing up-to-date information.

Health and Safety Precautions

Southwestern Travel Group recommends guests stay informed on COVID-19. Resources include:

What can I do to Stay Healthy?

Recommendations to help prevent the spread of respiratory diseases like COVID-19 are as follows:

  • Adhere to the 6-foot Social Distancing recommendation from the CDC.

  • Wash your hands often with soap and water for at least 20 seconds.

  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Avoid close contact with people who are sick.

  • Stay home when you are sick.

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

  • Clean and disinfect frequently touched objects and surfaces.

We at Southwestern Travel Group remain dedicated to serving as your trusted travel advisor and resource at all times, not just during the global COVID-19 pandemic.

We appreciate your understanding and your patience during this ongoing health emergency and we look forward to reopening and traveling again, soon.

RxGenomix

We are proud to announce that we are partnering RxGenomix to offer same-day PCR testing for people located in the local Nashville, TN market and test results in time for takeoff for anyone else located throughout the contiguous United States.

For travelers in the local Nashville, TN market, RxGenomix will provide a full concierge approach to give you peace of mind.  They offer and follow-through on same-day guaranteed turnaround time for any patient testing with them before 11am.  Should you test with them after 11am, M-F, we can still commit to a 24 hour turnaround time or less, again for local patients in the Nashville, TN market.

As for travelers/patients that are not local, RxGenomix will initiate the following strategy to ensure they still receive the best experience and quick turnarounds:

  • For planned travel (a few weeks ahead of planned departure) – RxGenomix will ship priority lab kit to the travelers attention, including a return label for specimen processing the same week.

  • For immediate travel (2 weeks or less ahead of departure) – we will ship lab kit via Next Day Air and include a next day air return label for specimen processing the day of specimen receipt.

  • Regardless of scenario, RxGenomix will reach out to each member to secure a consent form for HIPAA purposes but also to confirm their contact information so they can send the formal lab report to their attention upon completion.

To take advantage of this program call our office at 800.222.4441Prompt 4 or email us at info@southwesterntravel.com with questions.

Stay Safe. Stay Healthy.